Customer Service Representative

Apex Systems - Draper, UT 84020
Apex Systems - Draper, UT 84020
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Apex Systems - Draper, UT 84020
Job Description
All new hires start at $17/hr plus bonuses that can total $3,000 yearly
Currently hiring for shifts between 10am and 7pm

Candidates should possess a high level of professionalism and customer service skills. This is a very structured position responsible for answering incoming calls from customers who have questions about account balances, card activation, application status, Treasury guidelines and regulations and internal procedures. This role requires great people skills as individuals work to help solve customer issues. Individuals hired for this position will work to achieve personal operational goals in a collaborative team environment.

Primary Responsibilities:

Taking inbound calls from consumers
Handling and researching issues over the phone
Utilizing the computer database to verify and document information
Ability to navigate a computer while on the phone
Ability to multi-task, this includes ability to understand multiple products and multiple levels of benefits within each product
Ability to remain focused and productive each day though tasks may be repetitive
Required Qualifications:

1+ year of Customer Service experience analyzing and solving customer's problems
1+ year of experience in an office setting environment using the telephone and computer as the primary instruments to perform job duties.
An education level of at least a High School Diploma or GED
Familiarity with computer and Windows PC applications, which includes the ability to learn new and complex computer systems/applications
Physical Requirements and Work Environment:

Frequent speaking, listening using a headset, use of hands/fingers across keyboard or mouse, handling other objects, long periods working at a computer
Service center environment with moderate noise level due to Representatives talking, computers, printers and floor activity.
Hours:

Training will be for 2-5 weeks.
After training candidates must be available to work 1 weekend date per week, shifts will be between the hours of 5am - 9pm PST (8 hour shifts).
Dress Code: Business Casual
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